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This is the fastest way to reach us. We respond to every email, typically within 24 hours (often faster!).
TO HELP US FASTER, PLEASE INCLUDE:
- For Order Questions: Your order number, order email, and a clear description of your issue.
- For Product Questions: The product name/link and your specific question.
- For Returns/Refunds: Your order number, item(s) to be returned, reason, and photos (if the item is damaged).
CUSTOMER SERVICE HOURS:
Monday – Friday: 9:00 AM – 6:00 PM EST. Closed on weekends. Emails received after hours will be answered the next business day.Â
Customer Support:
- Email:Â support@kovafinds.com
- Phone/WhatsApp: +250 798 287 493
Registered Office & Legal Entity:
Kovafinds is a trading brand owned and operated by:
Waanitu Ltd
Golden Plaza KG 11 AV 61, Kigali, Rwanda
TIN: 120005151
WE'RE HERE FOR YOU
At Kova Finds, we believe customer service should actually be serviceable.
No bots. No endless hold times. No copy-paste responses that don’t answer your question.
Just real humans who genuinely care about your experience.
We’re not perfect, but we promise to always:
âś“ Listen to your concerns
âś“ Respond quickly and honestly
âś“ Make things right when we mess up
âś“ Treat you like a human, not a ticket number
Get in Touch
If you’ve got great products your making or looking to work with us then drop us a line.