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Return to shopFREQUENTLY ASKED QUESTIONS (FAQ)
ORDERS & SHOPPING
Easy! Just browse our collections, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email within minutes. If you don’t see it, check your spam folder or contact us at support@kovafinds.com.
We accept all major credit and debit cards:
- Remitly
- Visa
- Mastercard
- American Express
- Discover
All payments are processed securely through our encrypted payment system. Your card details are never stored on our servers.
We process orders quickly, so please contact us ASAP at support@kovafinds.com if you need to make changes. If your order hasn’t shipped yet, we’ll do our best to accommodate your request. Once an order has shipped, modifications aren’t possible, but you can always return the item once received.
Do you offer gift cards?
Yes! Kova Finds gift cards make the perfect present for someone who deserves something nice. Gift cards are delivered via email and never expire. Available in $25, $50, $75, and $100 amounts.
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Look for the padlock icon in your browser’s address bar. We never store your full credit card details , your security is our priority.
SHIPPING & DELIVERY
We ship worldwide! Whether you’re in the US, UK, Europe, Canada, Australia, or anywhere else , we’ve got you covered.
Delivery times depend on your location:
| Region | Delivery Time |
|---|---|
| United States | 7-14 business days |
| United Kingdom | 10-20 business days |
| Europe | 12-22 business days |
| Canada | 14-25 business days |
| Australia | 14-25 business days |
| Rest of World | 15-30 business days |
Note: These are estimates. Actual delivery times may vary during peak seasons or due to customs processing.
| Region | Free Shipping Threshold | Standard Rate |
|---|---|---|
| United States | Orders $50+ | $4.99 |
| United Kingdom | Orders $50+ | $4.99 |
| Europe | Orders $50+ | $4.99 |
| Canada & Australia | Orders $50+ | $4.99 |
| Rest of World | — | $7.99 flat |
Once your order ships, you’ll receive an email with your tracking number and a link to track your package. You can also track your order anytime by visiting our Order Tracking page and entering your order number and email address.
Pro tip: Tracking information may take 24-48 hours to update after you receive the shipping confirmation.
Don’t worry! International shipments sometimes experience delays in tracking updates, especially when moving between countries. This is completely normal. If your order hasn’t arrived within the maximum estimated delivery time, please contact us and we’ll investigate immediately.
Depending on your country’s regulations, you may be responsible for customs duties or import taxes. These fees are determined by your local customs office and are not included in your order total. We recommend checking with your local customs office if you’re unsure about potential charges.
PRODUCTS & QUALITY
Absolutely. Every product at Kova Finds goes through our rigorous curation process. We personally test and evaluate items before they earn a spot in our collection. If it’s not something we’d buy ourselves, you won’t find it here. That’s our promise.
We source products from carefully vetted manufacturers and suppliers around the world. We prioritize quality, craftsmanship, and ethical production practices. Every supplier must meet our quality standards before we partner with them.
ACCOUNT & CONTACT
Nope! You can checkout as a guest. However, creating an account allows you to:
- Track orders easily
- Save your shipping information
- View order history
- Get early access to sales and new drops
We’re here to help! You can reach us at:
Email:Â support@kovafinds.com
Response time:Â Within 24 hours (usually faster!)
We don’t have phone support at this time, but we promise our email support is fast, friendly, and actually helpful.
We respond to emails Monday through Friday, 9 AM – 6 PM EST. Emails received outside these hours will be answered the next business day. During busy periods, response times may be slightly longer, but we always aim for within 24 hours.
STILL HAVE QUESTIONS?
If you have a question, but it is not listed here. We’re real humans who genuinely want to help.Â
No question is too small or too silly. We’re here for you.
You can click the button below to chat live with a Customer Service representative.
We typically respond within 24 hours, often much faster.